Title: Improving staff engagement in medication therapy management services at Johns Hopkins outpatient pharmacies Authors: Kaitlyn Gelb, PharmD; Taylor Southers, PharmD; Amy Nathanson, PharmD, BCACP; Kurt Henke, PharmD; Abiodun Igandan, PharmD; Jason Katcoff, PharmD; Punam Patel, PharmD Objective: At the conclusion of the presentation, the audience will be able to describe the impact of implementing a standardized workflow and creating resources on pharmacy staff engagement in MTM services. Self Assessment Question: True or False: Implementing standardized MTM completion goals, developing workflow guidance, and creation of training resources can increase MTM case completion in outpatient pharmacy settings. Background: This project aims to improve pharmacy team engagement in online MTM services by implementing standardized goals and expectations, creating resources to support the pharmacies, and evaluating pharmacy team satisfaction with the created resources. Methods: This study will be a prospective multicenter study conducted at Johns Hopkins Outpatient Pharmacies (JHOP). The 8 pharmacies included in the study have access to the online MTM platform. Individual meetings will be conducted with each Clinical Pharmacy Manager (CPM) to create tailored action plans for integrating MTM into workflows. Resources to support MTM case completion will be created and stored on a centralized page for easy access by pharmacy staff. Monthly goals for CMR and TIP completion will be implemented at each pharmacy and communicated to pharmacy teams through a centralized page. Data collected will include number of cases attempted and number of cases completed monthly and will be analyzed using an excel sheet and reports from the online MTM platform. An internal survey will be used to assess staff satisfaction with resources created as well as an acknowledgment survey to track review of resources. Results: TBD Conclusion: TBD
